Business Inbox In Messenger
Today we’re launching a new business inbox in Messenger to help businesses respond to customer messages and easily toggle between their personal and business accounts in the Messenger app. According to our research, over 90% of Facebook business admins already use Messenger to chat with friends and family, and we hear from many that they don’t want to download and manage multiple apps.
We also know that small businesses need tools that are reliable and easy to use to help grow their online presence and communicate with customers. According to a Hubspot survey, 90% of customers rate an immediate response as important or very important when they have a marketing or sales question. Customers nowadays have a lot of questions about store hours, product availability, delivery and pick-up options, and more.
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